When things don’t go to plan, our approach is to own it. Then we focus our energy on finding an effective workaround as quickly as possible. When our techs get stuck our suppliers are always there, providing you an extra level of support.
Focus AV has built close relationships with over 30 local AV suppliers. It means in good times and bad, we can rely on them to:
- provide responsive, solutions-focused support
- trust our judgement when we ask for help
- be realistic and honest about alternative products
- offer time-zone friendly customer service
- understand local conditions like distances, or service and delivery options
We know we can’t eliminate risk or prevent the unexpected – but we can do our best to protect you from it. Using quality products from local suppliers is another way we make sure you have the best support possible.