Focus Care support
Something's not working? It's ours to fix.
Lodge a request below and it lands straight in the Focus Care queue — the fastest way to get the right technician on it.
Prefer another way?
Urgent
Call the team
1300 757 818
Room down right now? Business hours, straight through.
Email support
support@focusav.com.au
Include the room name and what's happening — photos help.
Keep it working
Focus Care plans
Preventative maintenance, priority response and one number for every room. Predictable budgets, rooms that just work.
About support plansSupport, answered.
How fast will someone respond?
Support requests are triaged the same business day. Focus Care plan clients get priority response targets; tell us the impact — room down before a board meeting gets treated like it should.
Do you support systems Focus AV didn't install?
Yes. We regularly take over rooms installed by others — we'll assess what's there, get it working, and tell you honestly what's worth keeping.
What is Focus Care?
Our support program: preventative maintenance visits, monitoring, priority response and a single number to call. It keeps rooms working and budgets predictable — ask us for a plan that fits your fleet of rooms.
Can you train new staff on our rooms?
Absolutely — refresher sessions and new-starter training are part of keeping technology used, not just installed.