Focus care Comprehensive AV support

When tech goes
wrong...
We make it right

Your time is precious and in short supply. We get it…

If your AV equipment or systems stop performing (as all tech does from time to time) you need expert support to turn things around as quickly as possible.

Focus Care fills the gap after your 60 days of free on-site AV support is over. It reflects our commitment to unwavering customer service. And gives you access to ongoing support that’s reliable and cost effective.

60
DAYS

free on-site AV support

Need a Focus Care plan?

Get in Touch

Need support now?

Call 1300 757 818

Comprehensive
AV
support
from your AV department

When you choose one of our Focus Care packages, we become your *unofficial* AV department.

You have access to regular preventative maintenance visits. And, if trouble strikes, we’re just a phone call away. You get instant support from an AV tech professional. So, you never have to deal with an AV problem alone.

Essential Focus

Best for you if:

Your AV system enhances your operations. You do need reliable support if something goes wrong, but it’s unlikely to be urgent.

INCLUDES:
  • 1 to 5 business day attendance
  • Two preventative maintenance visits per year
  • Unlimited on-site callouts for equipment faults
  • Telephone support

Need a Focus Care plan?

Get in Touch

Ultra Focused

Best for you if:

Your AV system is crucial to your operations and you need the confidence that you can get instant support if something goes wrong.

INCLUDES:
  • Guaranteed next business day attendance
  • Four preventative maintenance visits per year
  • Unlimited on-site callouts for equipment faults
  • Unlimited user refresher training sessions
  • Free minor programming changes
  • No callout fees ever, even if users are at fault
  • Software and firmware updates

Need Support Now?

Call 1300 757 818

Focus care
– Reliable support when you need it most

Prevent

Our regular scheduled visits keep your AV system in good shape all year round

Attend

We attend site within an agreed timeframe, diagnose the issue and, in most cases, resolve it

Respond

Calls are answered by a real person with the technical expertise to support you straight away

Solve

If we can’t fix the problem on the spot, we draw on our collective knowledge bank to find the solution